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about st giles

QUALITY MANAGEMENT

St Giles International is committed to providing a high level of service and student satisfaction, and regularly gathers feedback from the thousands of students who choose St Giles each year through its Quality Management Project.

These are just some of the things we do to monitor and improve our quality of service:

  • Mystery shopper students
  • Student focus groups
  • Student exit questionnaires
  • Lesson observations
  • Regular one-to-one student feedback sessions

Your Feedback

97% of our students said they would recommend St Giles

96% of our students felt they had improved their English

 

average rating for teaching quality (4.4)

 

average rating for staff friendliness (4.5)

 


Figures are based on feedback from student focus groups and exit questionnaires carried out in 2016.

Recent Improvements

Here are some recent changes we have made to improve the quality of our schools:

St Giles Brighton
  • Opened a new Computer Room with 12 brand new computers for student self-access use
  • Renovated the café with new furniture
  • Redecorated several rooms at the George Street Student Residence
St Giles Eastbourne
  • Opened a spacious terrace and café area in the gardens
St Giles London Central
  • Fully refurbished bathrooms on three floors of the school
  • Introduced more environmentally friendly features throughout the school building, e.g. new lighting and hand dryers
  • New computers in the Platinum lounge, the café and the self-access computer room
  • The on-site St Giles Residence has been upgraded
St Giles London Highgate
  • All classrooms have been fitted with new carpet and furniture
  • All bathrooms have been refurbished
  • The old gravel driveway has been replaced with new red brick paving
St Giles New York City
  • Doubled its capacity in 2014 and underwent a complete refurbishment
  • Expanded the Platinum Centre for executives
  • Opened a new Teacher Training Centre
St Giles San Francisco
  • The café has undergone a refurbishment
  • Four classrooms have been refurbished
St Giles Vancouver
  • Interactive whiteboards have now been installed in all classrooms
  • New computer equipment in the computer lab and lounge
  • New décor and furniture in the Platinum Centre