Lesson |
Monday |
Tuesday |
Wednesday |
Thursday |
Friday |
9:00- 10:50 |
Skill: Speaking/Listening
Introductions.
Professional profiles.
Language assessment.
Grammar review.
Fine-tune course content
|
Input: Vocabulary
Skill: Speaking
Welcoming & Entertaining
Clients. Hosting visits.
Identifying client needs.
Formal language. Style and register.
|
Telephone Language &
Skills. Speaking/Listening
Filtering incoming calls
Transferring calls
Diverting/Blocking unwanted calls
Apologising, making excuses, taking messages
|
Skill: Speaking
Dealing with difficult clients
Giving/ asking for opinions.
Turn-taking & interrupting.
Summarising & concluding.
|
Topic Lesson
Input: Vocabulary
Speaking/Listening/Writing
Multi Tasking:
Conference Organising.
Making travel arrangements
Dealing with Participants
Organising technical
support
|
11:10- 12:00 |
Topic Lesson
Input: Vocabulary
Skill:
Reading /Speaking
Managing Several Bosses
|
Input: Grammar
Interrogative forms
Reported speech
|
Videoed Simulation: Difficult phone calls
Authentic phone call practice.
|
Grammar review:
1st & 2nd Conditionals
Modal verbs
Making recommendations
Discussing cause and effect
|
Dealing with a crisis
Enlisting colleague assistance.
(Videoed Simulation)
|
12:10- 13:00 |
Skill: Speaking
Fluency practice, feedback and remedial work on grammar and pronunciation
|
Role-play.
Handling the visiting client.
Reporting back. |
Performance, error analysis and group feedback.
Remedial Pronunciation
|
Skill: Writing
Business correspondence
Writing emails, from draft to corrected.
Responding to replies
|
Oral and written consolidation of week's vocabulary, function and grammar.
Group Lunch
|
LUNCH |
13:50- 14:40 |
Skill: Listening & Speaking.
Diary
Making arrangements
Telephone messages
|
Skill: Listening & Writing
Minutes of the meeting.
From note to text
|
Input: Vocabulary
Skill: Speaking
Cross-cultural awareness
Taboos and good practice
|
Skill: Speaking & Listening
Corporate Entertaining
Welcoming, Small talk, Introductions, Looking after guests. Saying goodbye
|
Group viewing and discussion on performance.
Error analysis and oral feedback.
|
14:55-
15:45
|
Skill: Speaking
Cancelling, rescheduling and confirming
|
Writing reports
Editing: Rough draft, proofreading, corrections
|
Learner training: Using a mono-lingual dictionary, vocabulary files, storage and retrieval |
Videoed Role play of above
Error analysis and feedback
|
Platinum Farewell Party:
Authentic Social English Practice |
Return to top
