Quality Management

Quality Management

St Giles International is committed to providing a high level of service and student satisfaction, and regularly gathers feedback from the thousands of students who choose St Giles each year through its Quality Management Project.

These are just some of the things we do to monitor and improve our quality of service:

  • Mystery shopper students
  • Student focus groups
  • Student exit questionnaires
  • Lesson observations
  • Regular one-to-one student feedback sessions

Your Feedback

of our students said they would recommend St Giles

of our students felt they had improved their English

average rating for teaching quality

average rating for staff friendliness

Figures are based on feedback from student focus groups and exit questionnaires carried out in 2019.

Recent Improvements

Here are some recent changes we have made to improve the quality of our schools:

St Giles Brighton

Relocation of the Platinum Centre

St Giles London Central

Additional single and twin rooms are currently under construction for our on-site residence.