We do our best to make sure that you have a happy and satisfying educational experience while you’re at our school, but in case you have a problem and wonder what to do about it, we have a complaints policy which you can read and follow. This can be downloaded below:
Read about the CEA Standards here
Read procuedures on how to register a complaint against a CEA Accredited Program (US schools) here
If you have a complaint regarding the services provided by your educational agency, you should in the first instance contact your agent. If you are dissatisfied with the response you receive from them, then you should go to the school office and ask for an appointment with the Principal/Centre Director. If you remain dissatisfied with the response you receive from the school, you may ultimately raise the matter with English UK (UK schools) or send a written complaint to CEA (US schools) at the following address:
The Commission on English Language, Program Accreditation, 801 North Fairfax Street, Suite 402A, Alexandria, VA 22314 USA, +1 703-665-3400 (tel), +1 703-519-2071 (Fax), firstname.lastname@example.org
We guarantee a response to your complaint within 14 days. However, we will normally endeavour to respond within 48 (working) hours, unless there are exceptional circumstances. In some cases it may be necessary for us to investigate the complaint and this can cause a delay in responding. We will aim to acknowledge receipt of any complaints within 48 hours.
We want everyone studying at St Giles to feel part of a community which includes all the students and the staff in the building. To make our schools an enjoyable place to study and work in, we have established a number of rules for everyone’s benefit. You can read these rules and our procedure for any misconduct in our Student Discipline Code: